WELCOME TO TRESTLETHORN ~ FREE SHIPPING ON ORDERS OVER $65!

Shipping Policy

Please allow 2-4 weeks for delivery.
Tracking number will be included!
 

We currently ship to the United States and Australia. We offer all customers free Shipping with tracking for orders over $65. For orders under $65 shipping is just a flat $5. We want your experience to be as smooth and upfront as possible – just the way we like it.

For Non-US Customers * Please note that customs policies and import duties vary widely for international orders outside of the United States. Your local customs office can assist with any customs duties outside of our control.

Shipping and Processing Times:

Our Standard Shipping Times:


United States: 7 – 15 days


International:

Australia: 7 – 15 days

Processing Times:
Orders take 3 – 5 business days to process after placing the order before shipping out. We do not ship out on weekends.

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from the a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 15-30 days for your order to arrive to the USA (varies from product to product). Other countries can take an estimated 15-30 days (varies from product to product) due to distance traveling and customs. Please note, that due to the extreme popularity of our offers, these are only estimates.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

Where can I find my tracking number?
When your items are shipped out, you will receive an automatic notification from the system via email providing you with a tracking number with in 1 – 3 business days .

If you haven’t received one or if the tracking number doesn’t work, no worries. Contact us and we’ll solve it!

Please shoot us an email at founders@trestlethorn.com and we’ll help you out!

Unexpected Delays:
In some instances the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

Thank you for giving us an opportunity to serve you.

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